Are your servers PCI-compliant?

If your Magento store handles credit card transactions online, then it's likely that you will need to be PCI-DSS compliant. To help you achieve this we use an ASV to scan the shared servers that are used to deploy our Startup, Professional and Business plans. These periodic scans help ensure that the underlying environment should meet the technical requirements of a ASV PCI scan, however, since it is not specifically scanning your individual website, it will not be enough for you to obtain PCI compliance itself. To achieve PCI compliance you will still need to avail of the services of an ASV to run a scan on your website itself and complete your own self-assessment. When you do run your own PCI compliance scans, we will help you achieve compliance by endeavouring to make any additional server-level adjustments that may be required by the scan, or helping identify any false-positives that it may have brought up.

If you are hosting a store on a private server with Kualo, then we won't be peridically scan your website as we do on a shared server, but we will help you achieve compliance by making any adjustments that your ASV scan recommends, or otherwise advising about false positives.

Can you clarify how backups work?

We back up your files and database according to the frequency outlined in the plan table above. You will be able to restore your files, databases or your entire account yourself at any time via the control panel. You can also take a snapshot of your account at any time. If you'd like our staff to help you with the restore, we can do so at no cost.

Our backups are extremely reliable however we always recommend that you keep your own backups periodically, as we can't accept liability in the unlikely event a backup doesn't run or contains errors. You may generate a downloadable backup of your account at any time via the control panel, and you can optionally add CodeGuard Backups for additional peace of mind.

How long do you keep my backups?

We will retain 30 days worth of file backups, with those backups being taken at the interval outlined, and every shapshot retained. For plans with higher frequency backups than once per day, we store 5 days worth of high frequency database backups, and one daily database backup for 30 days. For example, on the Business plan we will be backing up your files and databases every four hours. After 30 days, you will have 180 file snapshots (30 days worth) and 55 MySQL snapshots (30 daily backups + 5 days of 4 hour backups).

How does the LiteMage caching work?

To enable the close integration between Magento and the web server, an extension needs to be installed into your Magento store. This extension takes care of every aspect of cache clearing (for instance if you change product pricing). It has full ESI 'hole punching' support, and also features a public and private cache, so your site will be fast for both logged out and logged in users.

Can you help me configure LiteMage & Redis for me?

We provide full documentation on how to implement all of the caching for both Magento 1 and 2. If you get stuck, we will assist with configration for free for up to one store per account. If you are hosting more than one store, we can help but we would charge a small fee to cover the time taken.

What will CloudFlare's CDN & Railgun do?

We are a CloudFlare Optimized partner, which means that you get a simple one-click activation of CloudFlare's CDN, including free access to their "Railgun" optimizer. As standard, CloudFlare will cache your static content such as images, javascript and CSS files on their global CDN, making your store faster for visitors worldwide. With the addition of Railgun, even highly dynamic content can be cached on their global network - of significant benefit to Magento stores. We go into much more detail on this in our Magento optimization e-book, so we'd recommend giving that a read through if you haven't already. CloudFlare and Railgun are worthwhile even if you mainly deal with a local market.